Faq

1. Click "Book Now on the service of your choice" 2. Schedule your appointment date 3. Pay your deposit 4. Fill out the intake form and other forms, that will be sent to your email (This will be pertinent information needed to ensure your status of safety and health) 5. A medical provider will contact you.

IV Hydration is the administration of vitamins, minerals and amino acids via a catheter that is inserted into the vein, bypassing the gastrointestinal tract for more effective results, accounting for 100% cellular absorption. Infusion therapy is the fastest and most efficient way to deliver fluids and vital nutrients to your body. Each IV hydration infusion is administered by an experienced registered nurse.

IV Hydration works at the cellular level, achieving 100% of bodily absorption. Some benefits include but are not limited to: 1. Rehydration 2. Enhanced Energy 3. Muscle Recovery 4. Skin Support 5. Cell Repair

Each appointment lasts between 30-45 minutes. After the service there is no downtime! We will educate our clients with specific instructions depending on the drip and injection you receive.

Clients who may have: - Kidney problems - Liver problems - Certain heart problems ( uncontrolled high blood pressure 150/100 or higher, heart failure etc.) - Currently undergoing chemotherapy - Currently pregnant If you have any questions, please contact us!

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@physiquebeautyandwellness.com with your name and order number, and we will look into it for you.

ALL SALES ARE FINAL AND NON-REFUNDABLE! In the event that your order arrives damaged in any way, please email us within 48 hours of receiving your order at info@physiquebeautyandwellness.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@physiquebeautyandwellness.com.

Physique Beauty & Wellness, PLLC has a 24 hour cancellation policy. ALL DEPOSITS ARE NON-REFUNDABLE Your appointment is very important. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours’ notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. ANY APPOINTMENTS CANCELED/RESCHEDULED WITHOUT 24 HOURS NOTICE WILL RESULT IN A CHARGE OF $100 DOLLARS. ​We recognize the time of our clients and licensed professionals are valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose you as a client for that day, but also the potential business of other clients who could have scheduled an appointment for the same time. Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which may result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely. ​ If you call within the 24 hour window we will reschedule your existing appointment within the same week, but you may be required to pay a new deposit fee for the appointment of your choice. *WE ONLY ALLOW APPOINTMENTS TO BE RESCHEDULED ONCE*

Please read this Terms of Use Agreement (the “Agreement”) carefully. It is a legal and binding contract between you (“Client”) and (“Company”), a North Carolina PLLC . When you click on the “I accept” button after registering for an appointment online (“Services”), you agree that you understand the agreement and agree to be bound by it in its entirety. If you are registering for an appointment for services on behalf of a corporation or other legal entity, you represent that you have the authority to bind the legal entity, and you agree that the legal entity will be bound by each and every provision of the agreement. If you do not agree with the terms of the agreement, you must immediately discontinue your use of the services and click the “I decline” button below. 1. USE OF COMPANY’S SERVICES AND ITS WEBSITE Your use of the Company’s Services and its website is governed by and subject to each and every term of this Agreement. The terms “You” and “Your” as used in this Agreement pertain to each User of the Services. You agree that each person listed in your account information is your agent and has full authority to act on your behalf as to the Services. The terms of this Agreement will cover any situation where you use and access the Services or you permit a person to use and access the Services, even if that person is not listed on your account information. 2. GRANT OF LICENSE, OWNERSHIP OF WEBSITE, AND OWNERSHIP OF INTELLECTUAL PROPERTY Based on the conditions set forth in this Agreement and other policies incorporated herein by reference, Client hereby licenses to you on a non-exclusive and non-transferable basis the right to use Company’s Services, website, and underlying Software (“Software”). Company retains all rights, title, and interest to the website and Software, as well as all rights in the related documentation, if any. Company retains all intellectual property rights in and to its Software, including, but not limited to, rights under federal copyright laws, federal patent laws, or any applicable state laws. You may not delete or in any manner alter any copyright, trademark, and other proprietary rights notices or markings appearing on any information that you receive from the Company or which appears on the Company’s website. 3. OWNERSHIP OF YOUR DATA The Company does not own any data, information or material that you submit to the Company in the course of using its Services (“Customer Data”). The Company, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and the Company shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. 4. PROHIBITED CONDUCT You agree that you will not use the Services to: (a) upload or otherwise transmit any information, domain name, or any other information or data that is unlawful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable; (b) harm minors in any way; (c) impersonate any person or entity, including, but not limited to, any representative, or misrepresent the Company affiliation with any person or entity; (d) forge headers or otherwise manipulate identifiers in order to disguise the origin of any stored information transmitted through the Services; (e) upload or otherwise transmit any stored information that you do not have a right to transmit under any law or under contractual relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships, or under nondisclosure agreements); (f) upload or otherwise transmit any stored information or domain name that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any person; (g) upload or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of solicitation, except in those areas of the Services that may be designated for such purpose; (h) upload or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (i) interfere with or disrupt the Services or servers or networks connected to the Services; (j) violate any applicable law or regulation, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission and any rules of any securities exchange, and laws regarding the export of technical data; (k) incite or provide instructional information about illegal activities; or (l) conduct raffles, contests, lotteries, or sweepstakes. 5. RESTRICTIONS The Company’s website contains copyrighted material, trade secrets, and other proprietary material. In order to protect them, and except as permitted by applicable legislation, you may not: (i) Decompile, reverse engineer, disassemble, modify, translate, otherwise reduce the Software to a human- perceivable form, or make any attempt to discover the source code. (ii) Modify, network, rent, lend, loan, distribute, or create derivative works based upon the Software in whole or in part. (iii) Electronically transmit the Software from one computer to another or over a network. (iv) Sublicense, rent, or lease any portion of the Software to another user. 6. SECURITY The Company takes commercially reasonable measures to secure and protect information transmitted to and from the Company’s website. However, the Company cannot and does not guarantee that any such communications or any electronic commerce conducted on or through the website is or will be totally secure. You are responsible for maintaining the confidentiality of any login User ID and any password that may be assigned to you by the Company and you are fully responsible for all access and any activity that occurs through use of your User ID or password. You agree to immediately notify the Company of any unauthorized use of your User ID or password or any other breach of Site security of which you become aware. You also agree to take such further steps as may be reasonably requested by the Company to prevent unauthorized use of your User ID and password. The Company cannot and will not be liable for any loss or damage arising from any unauthorized access or use of your User ID or password. 7. DISCLOSURE OF INFORMATION Interfaces enable the Company to send information, including, but not limited to, a consumer’s personal information, directly to third parties. The Company is not responsible for any information sent by you to such third parties and is not responsible for information requested by such third parties. The Company assumes no responsibility as to whether information requested by a third party is appropriate. It is your sole responsibility to contact a third party regarding what particular type of information is being shared or exchanged, the third party’s use and sharing practices of such information, and whether the third party has updated or revised its policies regarding the third party’s use and sharing practices. The Company assumes no responsibility for the disclosure, dissemination, collection, use, sale, or sharing of information about you. It is your sole responsibility to ensure that you and your agents comply with any applicable laws, including, but not limited to, all applicable privacy laws that are currently in effect or may be enacted in the future, and to make sure that the third parties comply with any applicable laws, including, but not limited to, all applicable privacy laws that are currently in effect or may be enacted in the future. 8. CONFIDENTIALITY You agree that the Services and the Software contains proprietary information, including, but not limited to, trade secrets, know-how, and other confidential information that is The Company’s exclusive property. During the effective period of this Agreement and all times afterward, you and your agents agree that you will not disclose any trade secrets, know-how, and confidential information to third parties without The Company prior written authorization. You further agree to take the necessary precautions to safeguard and maintain the confidentiality of the Company trade secrets, know-how, and confidential information. You agree that any breach of this Section will irreparably harm the Company and that the Company is entitled to seek injunctive relief in addition to any other remedies that the Company may have at law or in equity. 9. PRIVACY POLICY A. Information collected to register Account Holders and End Users Non-public personal information that the Company collects and reviews to register any Users may be disclosed, as provided by state and/or federal laws, to companies that perform Services on our behalf so that we may provide customers competitive products and services. We may also disclose nonpublic personal information about you under circumstances as permitted or required by state and/or federal law or where we have a good faith belief that such action is necessary to comply with a judicial proceeding, a court order, or legal request by a governmental agency. We restrict access to non-public information about you to those employees who need to know that information to provide the Services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. No method of transmission of information over the Internet or electronic storage, however, is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. B. Third-Party Intermediaries We do not share personal information with third parties except as needed to fulfill a request for access to the Company Services, such as with a credit card authorization company. The Company does not maintain any of your credit card information. Any third-party credit authorization companies or credit card billing companies do maintain personal information for any secondary purposes. C. Information submitted by you through the Services In using the Services, we understand that you will be sending Customer Data, including, but not limited to, nonpublic and personal documents and other information regarding your customers through the Services provided under this Agreement. While monitoring or repairing the website or the Services, employees of the Company may gain access to Customer Data in order to maintain the website and the Services. We restrict access to such information to those employees or agents of the Company who need access to maintain the website or the Services. We also follow generally accepted industry standards to protect Customer Data, both during transmission and once received. No method of transmission over the Internet or electronic storage, however, is completely secure. Therefore, while we strive to use commercially acceptable means to protect Customer Data, we cannot guarantee its absolute security. Under no circumstances shall the Company be liable for any loss, damage, or other consequences relating to or arising from the use or storage of Customer Data on the Site. D. Receipt of Marketing Materials Every User that signs up for the Company Services agrees to receive any marketing material and information that the Company produces regarding new features for the Services and website. Every Account Holder and End User also agrees to receive service announcements of any type regarding the Company website. An option to opt out will be made once you are enrolled into our customer relationship management system. E. Responsibility for Security Your Customer Data You shall have sole responsibility for securing all necessary permissions and clearances with respect to the Customer Data and for ensuring that your use of the website and the Services to access, manage, and manipulate the Customer Data complies with any and all laws any and all laws, rules, and regulations applicable thereto, including, but not limited to, those concerning any privacy rights of your clients. You shall comply with all applicable laws, regulations, privacy guidelines, and applicable agreements governing the collection and use of personally identifiable information, including without limitation the Gramm-Leach-Bliley Act (collectively, the “Privacy Rules”). You shall have sole responsibility to comply with any and all laws, rules and regulations applicable to the format, location and duration of the retention of the Customer Data. You shall, at your expense, defend, indemnify, and hold harmless the Company, its officers, directors, and employees from and against any and all liabilities, claims, causes of action, suits, and damages, including reasonable attorneys’ fees and expenses arising out of or related to your non-compliance with any of the Privacy Rules. 10. GOVERNMENT END USERS If you are acquiring the Software on behalf of any unit or agency of the United States Government, the following provisions apply. The Government agrees: (i) if the Software is supplied to the Department of Defense (DoD), the Software is classified as “Commercial Computer Software” and the Government is acquiring only “restricted rights” in the Software and its documentation as that term is defined in Clause 252.227-7013(c)(1) of the DFARS; and (ii) if the Software is supplied to any unit or agency of the United States Government other than DoD, the Government’s rights in Software and its documentation will be as defined in Clause 52.227-19(c)(2) of the FAR or, in the case of NASA, in Clause 18052.227-86(d) of the NASA Supplement to the FAR. 11. DISCLAIMER OF WARRANTY ON SERVICES AND SOFTWARE You expressly acknowledge and agree that use of the Services and Software is at your sole risk. The Services and software and related documentation are provided “AS IS” and without warranty of any kind and, to the maximum extent allowed by applicable law, the Company expressly disclaims all warranties, express and implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the functions contained in the website or software will meet your requirements, or that the operation of the website or software will be uninterrupted or error-free, or that defects in the website or software will be corrected. The company does not warrant that the server that makes the website available is free of viruses or other components that may infect, harm, or cause damage to your computer equipment or any other property when you access, browse, download from, or otherwise use the services or website. You specifically acknowledge that the services may become delayed or rendered useless for a period of time due to the inherent problems with using the internet and electronic communications, and you specifically acknowledge that the company is not responsible for any damage of any type whatsoever for any delays, delivery failures, or other problems associated therewith. The entire risk as to the results and performance of the software is assumed by you. Furthermore, the company does not warrant or make any representations regarding the use or the results of the use of the website or software or related documentation in terms of their correctness, accuracy, reliability, updated versions, or otherwise. No oral or written information or advice given by the company or authorized representative shall create a warranty or in any way increase the scope of this warranty. Should the software prove defective, you (and not the company or the company’s authorized representative) assume the entire cost of all necessary servicing, repair, or correction. 12. LIMITATION OF LIABILITY To the maximum extent allowed under applicable law, under no circumstances, including negligence, shall the company or its directors, officers, employees, or agents, be liable to you for any incidental, indirect, punitive, special, or consequential damages (including damages for loss of business profits or revenues, business interruption, loss of business information, personal injury, or any other pecuniary or other loss whatsoever) arising out of the use, misuse, or inability to use the services, website, or software or related documentation, even if the company or the company’s authorized representative has been advised of the possibility of such damages. In no event shall the company pay total liability to you for all damages, losses, and causes of action (whether in contract, tort (including negligence) or otherwise) exceed the amount paid by you for the Services or software. 13. INTERNET DELAYS The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. The company is not responsible for any delays, delivery failures, or other damage resulting from such problems. 14. INDEMNIFICATION You agree that you will, at your expense, defend, indemnify, and hold harmless the company and its affiliates, officers, directors, employees, agents, and attorneys from and against any and all claims, demands, liabilities, costs, expenses (including attorney’s fees), losses, damages, judgments, or settlements arising or resulting from i.) any claims, demands, actions, and other proceedings by any party, including any third party, arising out of or relating to this Agreement; ii.) Your use of the Software and the Interfaces; iii.) Your use of any third party’s services or products; IV.) Your collection, distribution, dissemination, sharing, use, or sale of information provided to Service Providers; v.) Your violation of any local, state, federal, or international laws or breaches of this Agreement; and VI.) Any act or omission by you or your agents, employees, or independent contractors for any services agreed to be performed by any third party. 15. MEDICAL TREATMENT/DIAGNOSIS I understand that the information and services provided by and through the company’s website are not intended to provide diagnosis or treatment of any particular diseases, medical conditions, or ailments. For the diagnosis and treatment of specific medical conditions, you should contact your physician. Utilizing the Services is not a replacement for regularly-scheduled visits to your physician. 16. LINKS TO ADDITIONAL INFORMATION The Company Program Enrollment Consent, Disclaimer, and additional Privacy Policy information can be found at the bottom of our website. The Company reserves the right to modify any of these policies in its reasonable discretion from time to time and without your consent. The Company Program Enrollment Consent, Disclaimer, and additional Privacy Policy are incorporated into this Agreement by this reference; provided, however, that, if there is any conflict between the terms of The Company Program Enrollment Consent, Disclaimer, and additional Privacy Policy on the one hand and this Agreement on the other, the terms of this Agreement shall control. 17. TERMINATION This Agreement and User’s access to the Company’s Services and website will terminate immediately without notice from the Company if User fails to comply with any provision of this Agreement. the Company reserves the right to terminate this Agreement and to refuse, restrict, or discontinue service or access to the website and the Services in the event that any information provided by a User in the account registration process is, at any time, untrue, inaccurate, or incomplete or if a User otherwise fails to comply with the terms of this Agreement or any licenses, purchase orders, or other agreements that the User has with the Company to use the Services. 18. MISCELLANEOUS (i) This Agreement shall be deemed to be a contract that is made under the laws of the State of Texas, and for all purposes shall be interpreted in its entirety in accordance with the laws of said State. No litigation or other claim that is connected in any manner herewith shall be instituted or conducted in any court other than a competent court in the State of Texas. By accepting this Agreement, you hereby consent to personal jurisdiction and venue in a competent court in the State of Texas. By accepting this Agreement, you also irrevocably waive and renounce any right that you may have had to institute litigation or a claim of any type whatsoever in any jurisdiction other than in the State of Texas. If any action shall be brought on account of any breach of or to enforce or interpret this Agreement, the prevailing party shall be entitled to recover its costs and reasonable attorneys’ fees. (ii) If any provision of this Agreement shall be held to be invalid or unenforceable, such provision will be enforced to the maximum extent permissible so as to affect the intent of the parties, and the validity and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. (iii) This Agreement, including all exhibits and documents directly referenced, constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. (iv) The company reserves the right to modify and update this Agreement without prior notification. If you refuse to access any modifications or updates to this Agreement, the company reserves the right to immediately terminate this Agreement and your access to the company website. (v) The company has the right to modify and/or update the Services without prior notice. (vi) The terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, in whole or in part, that term or provision will not affect the remainder of this Agreement; this Agreement will be deemed amended to the extent necessary to make this Agreement enforceable, valid and to the maximum extent possible consistent with applicable law, consistent with the original intentions of the parties; and the remaining terms and provisions will remain in full force and effect. Your rights under this Agreement are not assignable or transferable. 19. ACCEPTANCE You hereby agree that, in order to utilize the Software, you must accept this Agreement. You hereby agree that you have read this Agreement in its entirety and unconditionally accept its terms.

The Physique Beauty & Wellness, PLLC (“Company”)is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with the Company of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. THEREFORE, this Privacy Policy Agreement shall apply to the Company, and thus it shall govern any and all data collection and usage thereof. Through the use of the company’s website you are herein consenting to the following data procedures expressed within this agreement. COLLECTION OF INFORMATION This website collects various types of information, such as: Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested. Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site. the Company may have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race and religion at a later time. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected. USE OF INFORMATION COLLECTED The Company may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from the company’s website. the Company may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. The Company does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties. The Company may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public. The Company may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to: Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon the Company and/or our website; Maintain, safeguard and/or preserve all the rights and/or property of our clients and patients; and Perform under demanding conditions in an effort to safeguard the personal safety of users of the company’s website and/or the general public. UNSUBSCRIBE OR OPT-OUT All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to the company’s updates or newsletter. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt-out. LINKS TO OTHER WEBSITES Our website does contain links to affiliates and other websites. the Company does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website. SECURITY The Company shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. CHANGES TO PRIVACY POLICY AGREEMENT The Company reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at the company’s website, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time the Company decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner. ACCEPTANCE OF TERMS Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes. HOW TO CONTACT US If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following Email: info@physiquebeautyandwellness.com

Physique Beauty and Wellness prides itself on providing concierge services. We are currently servicing Charlotte, NC and surrounding areas. Surrounding cities such as Belmont, Concord, Gastonia etc. may be subject to a travel fee of $50. Please contact us if you have any questions!